Support
Returns & Refunds
Not in love with your print? No problem. Here’s exactly how returns and refunds work at The Good Wall Co — short version: you have 7 days, and we keep it easy.
7-day returns, no questions asked
If you change your mind for any reason, you can return your order within 7 days of delivery for a full refund or a swap to another design. Because every piece is printed just for you, return shipping is paid by you. Rolled prints should be returned in their original protective tube. Canvas and wooden-framed pieces need equivalent protective packaging — a tube will not protect them.
How to start a return
- Email [email protected] (or use the contact form) with your order number.
- Tell us whether you’d like a refund or an exchange.
- We’ll email you a prepaid return label — usually within one business day.
- Pack it back into its tube or original packaging and drop it off — done.
Refunds
Once your return arrives, we inspect it and issue a refund to your original payment method within 3–5 business days. You’ll get an email confirmation the moment it’s processed. Original shipping costs are refunded when the return is due to our error.
Damaged or lost orders
If your print arrives damaged, snap a photo of the print and the packaging and send it to us within 7 days — we’ll ship a free replacement right away, no return needed. If tracking shows your order is lost in transit, we’ll reprint and reship it at no cost.
What you can send back
Everything we sell can be returned within 7 days — canvas and wooden-framed pieces included. Framed and canvas items simply need to come back in equivalent protective packaging. If something arrives damaged you do not need to send it back at all: photograph it and we will replace it.
Still unsure? Write to us before ordering — we’re happy to advise on sizes, paper and framing so you get it right the first time. Contact us → Shipping & delivery →